General Enquiries: 0208 985 4239

Referral & Wellbeing Network Enquiries: 0208 525 2301

Urgent Help

As an independent charity, we are limited to office hours. If you or someone you know is in crisis and in need of urgent help, please contact the below numbers.

Crisis Café

Contact: Tel: 07393762366
Website: https://www.elft.nhs.uk/service/325/City-and-Hackney-Crisis-Services
Email: crisiscafe@elft.nhs.uk
Services provided: As well as offering a welcome cuppa, the Crisis Cafe is a safe,
supportive and therapeutic place for anyone struggling and not coping with life. It means
people do not have to be alone, struggling with upsetting thoughts or worry.
The Café is at Raybould Centre, C&H Centre for Mental Health, Homerton Row, E9 6SR and
is open from 6.00pm-9.00pm Monday to Thursday, and from midday to 4.00pm on
Saturdays.

City and Hackney 24 Hour Mental Health Crisis Helpline

Contact Tel: 020 8432 8020
Website: https://www.elft.nhs.uk/service/325/City-and-Hackney-Crisis-Services
Services provided: This is for people of any age who may have long term psychological
issues or who have had a sudden crisis such as a shock, bereavement, relationship issue,
etc. They offer confidential expert advice and guidance support and referrals to local
services if needed.

SUN Group

Contact Tel: 07508 842 688
Email: elft.sun@nhs.net

The Service User Network is for people who experience emotional and psychological
distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of
suicide. It is a supportive and therapeutic group for individuals to develop self-help
management strategies to prevent future crisis.
The Network can also support family, friends and people who support someone with mental
health issues.

 

Samaritans

The Samaritans offer a safe place for you to talk any time you like, in your own way – about
whatever’s getting to you. They will listen to you and help you talk through your concerns,
worries and troubles.
They’ll focus on your thoughts and feelings rather than going into the details, so they may
ask questions to help explore how you feel.
Contact:

Tel: 116 123 (Free call)
Email: jo@samaritans.org
Website: http://www.samaritans.org
Services provided: You can drop in to your local Samaritans branch if you want to see
someone face to face to talk, no appointment needed.
● Central London Samaritans – 0207 734 2800
● Located at 4 6 Marshall Street, London, W1F 9BF , their opening hours are 9am – 9pm.
● Samaritans of Waltham Forest – 0208 520 9191
● Located at 6 63 Lea Bridge Road, Leyton, E10 6AL
● Their opening hours are Monday 8pm – 10pm, Tuesday 2pm – 10pm, Wednesday
8pm – 10pm, Thursday 5pm – 10pm, Friday 2pm – 10pm, Saturday 2pm – 10pm and
Sunday 2pm – 7pm.

 

NHS 111

Contact: Tel: 111
Services provided: You can also call the NHS “111” line, which is available 24 hours a day
every day. This is the best number to call if you can’t get in contact with anyone at your GP
Surgery. In an emergency you can also go to A&E.