General Enquiries: 0208 985 4239

Referral & Wellbeing Network Enquiries: 0208 525 2301

Welfare Rights Adviser (Aim 4 Work)

Location: Hackney, London

Closing date: 20/05/2019

Job description

AIM4Work is an innovative employability programme in London for people facing mental ill health

Funded by a grant from the Building Better Opportunities programme (National Lottery Community Fund and European Social Fund), awarded to disability and employment charity Shaw Trust, the AIM4Work programme works with people aged over 25 in the South, North & East Boroughs of London who are out of work and experiencing common mental ill health conditions.

We are seeking an experienced Welfare Rights Adviser to deliver welfare benefits advice to people with mental health needs and disabilities.

The Adviser will also support clients currently in-work or seeking work to maximise their income.


  1. To provide welfare benefits advice including representation at tribunals when necessary.
  2. To build effective relationships, and liaise regularly with the Department of Work and Pensions, NHS and current voluntary sector partners
  3. To remain up-to-date with legislation and case law relating to welfare benefits.
  4. To signpost people to other professionals or agencies as appropriate.
  5. To meet key performance indicators in relation to time taken between referral and service provision
  6. To attend network meetings on behalf of the service.
  7. To work in accordance with Mind in the City, Hackney and Waltham Forest’s policies and procedures.
  8. To effectively manage own time, workload and resources
  9. To participate in team meetings as required.
  10. To ensure all interventions are captured on case management systems
  11. To work flexibly, providing cover and taking on additional/alternative responsibilities as required

Partnership Working

  1. To develop close partnership working with the wider AIM4WORK partnership, referral agencies and primary and secondary care services.
  2. To develop effective working relationships with relevant agencies such as Job Centre Plus, Department of Work and Pensions
  3. To ensure effective communication takes place with clinicians working within primary and secondary care services and ensure working protocols are in place regarding assessments / referrals / reviewing of clients


  1. To ensure that welfare rights knowledge is up to date.
  2. To be responsible for own personal and professional development as identified through supervision.
  3. To be able to deliver the service with regards to person centred principles.
  4. To attend appropriate educational and training activities as agreed with the Welfare Rights Team Lead.
  5. To work within Mind in the City, Hackney and Waltham Forest’s policies and procedures, to ensure safe and quality practice.
  6. To undertake supervision and an annual appraisal with the Welfare Rights Team Lead
  7. To value diversity and promote equality of opportunity ensuring that individuals are treated fairly and respected for their contribution in terms of experience, knowledge and skills.
  8. To participate in raising awareness of the needs of people with mental health needs with other statutory and non-statutory agencies.

Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please email us the attached equal opportunities form to the HR Team.

To apply, please send us a supporting statement setting out why you are interested in the job and how you meet the requirements of the person specification (please cite specific examples), together with your CV via the “Apply Now” button below.

The deadline for applications is 23:59 on Monday 20th May 2019. Interviews are expected to be held at the end of May.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant’s privacy notice.