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Trainee Welfare Rights Adviser

Location: Hackney, London

Closing date: 23/08/2019

Hours: Full time (37.5 hours per week)

Salary: SC1 SP06 £21,231

Contract Duration: 12 months

Line Manager: Welfare Rights Team Lead

Location: 8 – 10 Tudor Rd, Hackney, London, E9 7SN

Job Summary

This is an exciting time to join the Welfare Rights Team of Mind CHWF as we are in the process of expanding in order to roll out a trial project offering support around claiming social security benefits to an estimated 1000 individuals per year, across three boroughs.

In addition to delivering front-line support to service users, team members will provide contribution to National Mind’s campaigning efforts going forward. As such, the successful applicant will be involved in advocating on behalf of vulnerable adults both locally as well as on a national level to fight discrimination and inequality resulting from government policy.

Main Responsibilities

The successful candidate will support the Welfare Rights Team in delivering a Universal Credit Advice Service to adults with mental health conditions and other disabilities in the City, Hackney and Waltham Forest. Advice and casework will be offered both face-to-face and over the phone, with the successful candidate maintaining a caseload of their own clients with whom they will work long-term to support in claiming benefits. They will also input on campaigning being done by National Mind in an effort to push for welfare reforms and improvements to government policy.

Experience, Skills & Knowledge

To be considered, applicants must demonstrate a passion for social justice and for tackling discrimination and inequality, particularly around mental health. Experience or understanding of the needs of people with disabilities is a must, as is the ability to engage in an appropriate and understanding manner with vulnerable adults.

This role involves advising mental health service users to support them in claiming welfare benefits, and as such the successful applicant will demonstrate both compassion and the commitment to advocate on behalf of those who feel unable to do so without support.

Excellent written and verbal communications are required, as well as the ability to prioritise and maintain your own caseload of clients.

What we can offer

In addition to training, extensive experience and the potential for long-term employment after the first year, we offer a wonderful and rewarding environment, working for East London’s largest local mental health charity dedicated to supporting our community’s mental health. In addition, we offer a competitive basic salary and benefits package including 26 days annual leave + bank holidays, season ticket loans, cycle scheme, and more.

Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please email us the attached equal opportunities form to the HR Team.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant’s privacy notice.

To find out what it’s like to work for us, check out our video!