General Enquiries: 0208 985 4239

Referral & Wellbeing Network Enquiries: 0208 525 2301

Evening Safety Officer

Location: Hackney, E9

Closing date: 11/10/2019


Job Title: Evening Safety Officer

Accountable to: Facilities Coordinator

Responsible for: (no line reports)

Working hours: Flexible from Monday to Thursday (shift: 5pm-9pm), either over 2 days (8 hours per week), 3 days (12 hours per week) or 4 days (20 hours a week)

Salary: London Living Wage equivalent (currently £10.55 per hour)

Duration: From late October/early November 2019 until March 2020 with a possibility of extension

Based in: Mind in the City Hackney and Waltham Forest, 8-10 Tudor Rd, London E9 7SN



The Evening Safety Officer plays a key role in ensuring a safe working environment for our staff, volunteers and clients during evening opening hours at our offices in Tudor Road. The Evening Safety Officer supports the management team by providing the first line of response to any safety management requirements during our evening hours of operation. 

In addition to providing the first line response to any safety queries, the Evening Safety Officer should demonstrate a willingness to contribute to the provision of the following roles:

  • First Aider
  • Fire Marshall


To be the first point of response to assist any member of staff/volunteer undertaking a client-facing role when assistance is needed.

To also provide safety cover by managing general safety within the building.

To undertake additional light duties as required.


  • To be on site during evening hours of operation whilst clients are in the building.
  • To take action to de-escalate any situation where clients may have become angry, upset, or difficult to manage.
  • To take action to make the situation safe.
  • To alert the Duty Telephone Manager of any immediate concerns or events.
  • To also act as a point of contact for any staff working at remote sites.
  • To act as the site First Aider, subject to training/experience.
  • To act as a Fire Marshal in the event of fire.
  • To undertake any light administrative duties as required, such as updating noticeboards, replenishing leaflets and simple facilities/health & safety actions such as replacing light bulbs.
  • To assist with locking up the building at the end of the evening.

Training and Development

• To undertake mandatory training as required.

• To undertake additional training as required by Mind in the City Hackney and Waltham Forest.


The post holder is expected to comply with all relevant Mind in the City Hackney and Waltham Forest policies and procedures.

  • To comply with, promote, and contribute to the writing and development of, Mind in the City, Hackney and Waltham Forest’s Vision, Philosophy, Aims and Objectives and with all organisational systems, policies and procedures.
  • In accordance with the Health and Safety at Work Act 1974, to take responsibility for your own health and safety at work and that of any staff, service users or visitors you are working with, and to report any risks or potential hazards to the Health and Safety Representative.
  • To keep records and statistics for dissemination to effectively monitor the service, ensuring that all files and information is kept in accordance with Mind CHWF’s policy on confidentiality.
  • To be administratively self-servicing.
  • To undertake any other tasks and duties commensurate with the post as directed by the Facilities Team.




Confidence to take charge of managing situations where clients may have become angry, upset, or difficult to manage, and the ability to do this with respect, compassion and professionalism.


Understanding/Experience of working with people with mental health support needs (desirable).


Ability to support colleagues by taking control of difficult situations when required.

Ability to diffuse and de-escalate situations using a calm but authoritative approach.

A willingness to take responsibility for safety within the building.

A willingness to undertake Fire Marshall and basic First Aider duties.

Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please email us the attached equal opportunities form to the HR Team.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant’s privacy notice.